Q: What is your cancellation policy?
A: We require a minimum of 14 days prior to 14 days, there will be no charge but if you cancel after the 14 days there is a 1-night charge.

Q: What credit card transaction fee do you charge?
A: We charge a standard credit card transaction fee of 3.5% for all credit card payments.

Q: What are your check-in and check-out times?
A: Check-in is 3:00 pm and check-out is 11:00 am. If you need to arrange for early check-in or late check-out, we are happy to accommodate as best we can.

Q: I will be traveling late. How late can I check in?
A: We keep our front lobby open until 10:00 (weekdays) and 11:00 (weekends). If you will be traveling later than that, give us a call so we can arrange for your arrival.

Q: How close are you to downtown Eagle River?
A: We are 2.5 miles north of the center of town on Hwy 45 N.

Q: How far are the boat launches from the Lodge?
A: There are a lot in the area! To get on the Eagle River Chain, there are three boat launches within 2 miles of us. Two are just north of us on Chain O Lakes Rd: a paved boat launch with no parking ½ mile away and a paved boat launch with parking 2 miles away. The third is down town Eagle River at the T-docks.

Q: Do you allow smoking in the rooms?
A: No. Per State Statute 101.123 Wisconsin Act 12, smoking is not allowed in the Hiawatha Lodge. We do provide ash receptacles outside where smokers are welcome to smoke!

Q: Is there a fine if I smoke in a guest room?
A: Yes, there is. We pride ourselves on our clean and fresh rooms! If a guest smokes indoors, they will receive a $50 cleaning fine in addition to the state-mandated fine of up to $250.

Q: Do you allow pets?
A: We welcome most dogs; however, we do charge for doggie guests. The fee covers the extra cleaning time we invest after an animal guest has been in a room. We cannot allow cats. Please see our pet policy and fee information here. Feel free to contact us with any questions. 

Q: Do you have allergen free rooms?
A: Yes; while we cannot sequester our rooms from the great outdoors, we do have a block of rooms where pet guests are not allowed.

Q: You say you provide a continental breakfast. What does that include?
A: For beverages, we provide coffee, milk, juice, tea, & hot chocolate. Our breakfast food items usually include bagels, English muffins, instant oatmeal, hard-boiled eggs, donuts and/or cinnamon rolls.

Q: When is your continental breakfast available?
A: Breakfast is served from 7:00 to 10:00 a.m. We make coffee all day.

Q: Are there refrigerators in your guest rooms?
A: Yes; there is a small fridge in every guest room.

Q: Are there microwaves or coffeemakers in your guest rooms?
A: We do not have microwaves or coffeemakers in the guest rooms. There is a microwave available for guest use in the lobby, and we have coffeemaker on at all times in the lobby as well!

Q: Do you have grills we can use for grilling out?
A: Yes; we have a large charcoal grill on our main deck, and it is available for guests to grill on at any time.

Q: Do you have a pool or hot tub?
A: No.

Q: Do you really have an awesome 9’ x 18’ feet flat screen?
A: Yes, we do!

Q: What is the cost to rent the Media Center?
A: Rental fees are roughly $50/day. Group discounts available, contacts us for more information.